After a heavy critique of the massage treatment, we will now talk about the overall design of the spa, which acts as a complementary element to our experience. When we first entered the spa centre, there is a water fountain by the side which gives off a relaxing ambience and acts as an aesthetically-pleasing indoor decor.
Similar to their website, it was evident that brown was the colour tone of the massage centre.
This gives a pleasant and relaxing atmosphere with the dimmed lights inside the treatment room. Upon entering the treatment room, a soothing music accompanied us throughout the whole treatment as well. In addition, there is a light switch where you can dim or brighten the light to one’s comfort.
The spa is also very user-friendly as well as there are shower rooms available in each therapy room and hot water, along with shower gels and shampoos.
Furthermore, drawers and hangers are available to keep our belongings safe and secure.
The massage bed was also comfortable and soft where we do not feel as if we were lying down on a plank of wood. Apart from the comfort and user-friendliness, a comfortable seating area and foot reflexology room are also available for guests to wait for their turn. Additionally, tea and water were also offered to guests while waiting as well as a post-treatment.
The overall cleanliness of the spa is very good. However, strands of hair were found in one of the shower rooms, which made our member a tad uncomfortable when he was cleaning himself up. This shows that the room is not properly inspected before customers are allowed to enter. The spa also lacked disposable facilities where we could dispose rubbish like tissue papers and the plastic wrappers for the disposable underwear. Facilities in the spa are pretty well maintained too, but one notable facility that needs attention for maintenance is the shower handles - The metal used for the handle allows heat to be absorbed quickly which could be very hot once it is turned on and thus it might scald the user’s hand. Although a note to warn the user to be careful was placed, it still did not make the pain less bearable for those who are suffering.
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